I took in my brother’s dog as he was unavailable. The staff is incredible. They were so patient as I relayed information. They provided a range of options and explained the differences. I felt like they took the time to get to know the dog and make sure he was comfortable rather than rushing through the appointment. I plan on taking my own dog here going forward.
Not going back! Made an apt online, that was easy and I thought it was a great start. They weren't ready when I came on time to my appointment, they said they'd call when they'd have a room available. This being my first time there, I assumed I had time run to the store, sense my girl gets anxious around strangers, I wanted to get something to calm her anxiety and update her collar she became a little escape artist in the parking lot, but otherwise when exposed to new people I did mention that to them. anyhow, they called me about 20 mins later, it took me around 15 mins to return from the store, they took us to the back room to wait 30 min, only to say they have to reschedule the appointment. The vet was kind, but I cannot stand for anyone to play with my time. I Wouldn't recommend this place because it feels dishonest to manipulate and play with peoples time. Should have just asked me to reschedule upon my arrival, but to prescribed trazadone for my dog, I was more nervous than she was, so that was an oversight. She was actually behaving. I think they prescribed meds to justify my visit and being called to a room. You simply could say I really need to schedule your visit but instead they wasted my time.
too many professionals nearby that value their customers time, and don't assume the animal needs to be chemically restrained without truly interacting with the animal. I was trying to get immunizations for her, I simply don't trust these people to not just be doing extra services just to run up fees. I did not feel welcomed until the vet came in, as I said she was nice, the rest of the staff could benefit from training on how to connect with their clients/patients and their families and help them feel wanted and welcomed
Not the vibe there, I hope they lose business because it's the public that keep your business flowing and should always feel taken care of especially when they keep the lights on, in that place. Went to another vet down the street got right in, very understanding and extremely interactive with my fur baby, I was much calmer. I appreciate the people that appreciated us, I will be giving them a glowing review. Good, honest, help is a rarity these days. If your reading this, I took the time to connect with you because I truly want the best experience for you and your fur baby so Good luck to you and your family!!!
support the good ones because they are a needle in a hay stack! Maybe it's because this is a hospital that they lack that personal warmth and welcoming touch and respect for others time. I'm not sure but I plan to recommend only the best. I wouldn't go back and bless anyone else showing up there I hope your treated better.
